Privacy Policy
Last Updated: April 12, 2026
Your privacy matters to us. This policy explains what information we collect through our website, how we use it, and your choices regarding that information. We've kept it in plain language because that's how we do things.
What Information We Collect
When you interact with our website, we may collect the following types of personal information: your name, email address, phone number, and preferred contact method when you submit our Custom Hardwood Inquiry form or any other contact form on the site; your mailing address if you place a merchandise order or request shipping; payment information if you make a purchase (processed securely through our third-party payment provider — we do not store your credit card details); and any additional details you choose to share in free-text fields such as project descriptions, design preferences, or dimensions.
We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, pages visited, and referring website. This data is collected through cookies and similar technologies.
How We Collect Information
We collect information directly from you when you fill out a form, place an order, subscribe to our email list, or send us a message through the site or via Instagram DM. We also collect information automatically through cookies, analytics tools, and similar tracking technologies when you browse our site.
How We Use Your Information
We use the information we collect to respond to inquiries about custom hardwood projects and other products or services; process and fulfill merchandise orders; communicate with you about reservations, events, availability, and farm updates; send email newsletters or updates if you've subscribed; improve our website, content, and user experience; and comply with legal obligations.
We will never sell your personal information to third parties.
Third-Party Services
We may share limited information with trusted third parties who help us run our business, such as payment processors to handle transactions securely, email marketing platforms to send newsletters you've subscribed to, website analytics services like Google Analytics to understand how visitors use our site, and social media platforms like Instagram where we maintain a presence. These providers only receive the information necessary to perform their specific function and are obligated to protect your data.
Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.
Your Rights and Choices
Depending on where you live, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications at any time, and opt out of the sale or sharing of your personal data (we do not sell your data, but you can still make this request). To exercise any of these rights, contact us using the information below.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. If you request deletion of your data, we will honor that request unless we are legally required to retain it.
Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.
Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.